Hot 30 is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy explains what information hot 30 collects, how that information is used and stored, and the steps we take to keep your data secure.
By using the Hot 30 website or app, you agree to this Privacy Policy. Please read it carefully before using the platform. Our support team is always on hand if you have any questions.
In short: hot 30 uses your information solely to improve your experience and fulfill legal obligations. We never sell your data or collect anything beyond what is necessary.
Hot 30 collects your information in several ways — some you provide directly, some is collected automatically, and some comes from third parties. See below for full details.
1.1 Information You Provide Directly
- At registration: full name, date of birth, mobile number, email address, and residential address.
- During KYC verification: a copy of your National ID or passport, a selfie photo, and proof of address documentation.
- At the time of payment: bKash, Nagad, or bank account details (full card numbers are never stored).
- When contacting support: details of your message, complaint, or request.
- Information provided when participating in surveys or promotions.
1.2 Automatically Collected Information
- Device information: device type, operating system, browser version, and screen resolution.
- Network Information: IP address, internet service provider name, and approximate location.
- Usage patterns: pages visited and time spent, buttons clicked, and navigation flow.
- Gaming activity: betting history, game results, and total session duration.
- Log Files: Server access timestamps, error messages, and access logs.
1.3 Information Received from Third Parties
In some cases, we may receive information about you from trusted third parties — for example, transaction verification data from payment providers or risk assessment data from fraud prevention services. This information is used solely to keep your account secure.
| Data Type |
Source of Collection |
Required? |
| Name & Contact Information |
Registration Form |
Yes |
| Identity Documents |
KYC Upload |
Yes for Withdrawals |
| Payment Information |
Transaction Processing |
Yes |
| Device & IP Information |
Automatic |
Automatic |
| Gaming History |
Platform Logs |
Automatic |
Hot 30 uses collected data only for specific, defined purposes. We never use data beyond what is necessary. The key purposes are outlined below.
- Account Management: Creating, verifying, and maintaining your account.
- Service Delivery: Processing betting, gaming, and financial transactions.
- Security Assurance: Preventing fraud, money laundering, and unauthorized access.
- Legal Compliance: Complying with KYC and AML regulations and providing required information to regulatory authorities.
- Customer Support: Resolving your questions, complaints, and requests.
- Personalization: Game suggestions and offers tailored to your preferences.
- Contact: Sending important updates, security notices, and promotional information.
- Service Improvement: Analyzing usage patterns to improve and enhance the platform.
If you no longer wish to receive promotional messages from Hot 30, you can opt out at any time via your account settings or by emailing support@hot30.app. Please note that security and transaction-related messages cannot be disabled.
Hot 30 never sells your information to third parties. However, in certain circumstances, it may be necessary to share limited data.
3.1 Who We May Share Your Data With
- Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
- Game Provider: Minimal data is shared with providers such as Evolution Gaming or Pragmatic Play solely for game operation purposes.
- Identity Verification Service: Data is shared with approved service providers solely for KYC document verification.
- Legal Authorities: We may be required to share information with the relevant authorities in response to a court order or legal obligation.
- Fraud Prevention Services: Limited data may be shared with security partners to help detect suspicious activity.
3.2 When Information Is Never Shared
- To advertisers or marketing companies.
- For any form of sale or commercial purpose.
- To any other company without your explicit consent.
Third-Party Accountability: All third parties that Hot 30 shares data with are bound by strict confidentiality agreements. They may only use the data for the specific purpose it was shared for and may not use it for their own benefit.
Hot 30 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
| Cookie Type |
Purpose |
Duration |
Can It Be Disabled? |
| Essential Cookies |
Maintaining Login Sessions & Security |
Until End of Session |
No |
| Functional Cookies |
Remembering Language & Preferences |
1 Year |
Yes |
| Analytics Cookies |
Monitoring Usage Patterns |
6 Months |
Yes |
| Security Cookies |
Fraud & Bot Detection |
30 Days |
No |
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain Hot 30 features.
Hot 30 does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.
- Account Information: For as long as your account is active, and up to 5 years after closure.
- KYC Documents: Up to 5 years after account closure where required by law.
- Financial Transaction Records: Up to 7 years, in accordance with Bangladesh financial regulations.
- Gaming Logs: Up to 3 years.
- Customer Support Contact: Up to 2 years.
- Analytics Data: Up to 1 year in anonymized form.
After the retention period, your data is permanently deleted or anonymized in a way that makes it impossible to identify you.
Under hot 30's Privacy Policy, you have a number of important rights over your own data. To exercise any of these rights, please email support@hot30.app.
- Right to Access: You may request to know what information Hot 30 holds about you at any time.
- Right to Rectification: If any of your information is inaccurate, you may request a correction.
- Right to Erasure: In certain circumstances, you may request that your data be deleted (unless we are subject to a legal obligation to retain it).
- Right to Restrict
Processing: You may request that your information be used only for specific purposes.
- Right to Portability: You may request a copy of your data in a structured, readable format.
- Right to Object: You may object to your data being used for marketing purposes.
- Right to Withdraw Consent: You may withdraw any previously given consent at any time.
Request Process: Hot 30 will respond to any request to exercise your rights within 30 business days of receipt. Complex cases may take up to 90 days, and you will be informed in advance if that applies. Requests will be processed after your identity has been verified.
Hot 30 employs the highest industry-standard technical and organisational measures to protect your data. Our security framework is continuously updated and reviewed.
- SSL Encryption: All data transfers are protected with 256-bit SSL/TLS encryption.
- Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
- Firewall Protection: Our advanced firewall system blocks unauthorized access attempts.
- 24/7 Monitoring: Our security team monitors systems around the clock.
- Regular Audits: Independent security experts conduct regular system audits.
- Staff Training: All staff with access to customer data receive privacy training.
- Data Backup: Regular backups are stored securely to ensure your data is never lost.
Important: No system on the internet is 100% secure, so it's important that you stay vigilant too. Never share your password or OTP with anyone. hot 30 will never ask for your password by phone or email.
Hot 30 strictly prohibits use of the platform by anyone under 18. Collecting or processing data from minors is entirely against our policy.
- Date of birth verification is required at registration.
- Age verification documents must be submitted as part of the KYC process.
- Accounts suspected of belonging to a minor are suspended immediately.
- Accounts are investigated upon request from a parent or guardian regarding their child.
If you become aware that someone under the age of 18 is using a Hot 30 account, please notify us immediately at support@hot30.app.
Hot 30 may update this Privacy Policy from time to time. Any changes will be communicated in the following ways.
- The date of the latest update will be shown on the Privacy Policy page of the website.
- For significant changes, a notice will be sent to your registered email address.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- At least 7 days' notice will be given before any changes take effect.
Note: Please review this Privacy Policy page regularly to stay informed of the latest changes. The current version of this policy came into effect in January 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please get in touch with Hot 30. Our privacy team will respond to all inquiries as promptly as possible.
Contact Methods
- Email: support@hot30.app — Email us directly for any privacy-related matters.
- Live Chat: Visit the Hot 30 website and open the support chat window.
- Support Hours: 7 days a week, 24 hours a day.
- Response Time: Up to 48 hours for email, typically instant for chat.
When submitting any request related to your data, please contact us from the email address registered to your account. This makes the identity verification process faster and easier.